Terms & Conditions
Terms and Conditions
APPOINTMENTS AND CANCELLATIONS
To accommodate your appointment a credit card is required at the time of booking to guarantee your reservation. Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours. This is necessary because a time commitment is made to you and is held exclusively for you.
If the cancellation fees are not paid, no further appointments will be allowed to be scheduled until outstanding balance is received in full. If more than 30 days pass without payment no future appointments will be granted.
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LATE ARRIVALS POLICY
If you arrive late for your scheduled appointment, your appointment will still end at the scheduled time and you will be charged for your full appointment. We do not extend the time for scheduled massage or bodywork treatments if you arrive late. We maintain this policy to make sure that all Members and Guests with treatments scheduled throughout the day can start and end them at the planned times. Depending upon how late you arrive your therapist will determine if there is enough time remaining to start a treatment. The original scheduled service fee will be charged in full for late arrivals.
While we will do all that is possible to accommodate same day re-scheduling requests, we reserve the right to charge a late fee of $35.00
To receive the maximum benefit for your massage or bodywork treatment, please arrive at least 15 minutes before the scheduled start time for your session to permit ample time to get checked-in and prepared for the session.
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NO SHOWS
If you schedule a massage or bodywork treatment and fail to show for it (a “No Show” situation), you will be charged 100% of the session value. Failure to attend a scheduled appointment with the intent of redeeming a gift certificate, will result in forfeiting of that certificate. The standard session is 60 minutes. Requests to change the duration session needs to be discussed with the massage therapist prior to the session in order for time to be scheduled in advance.
A $35.00 service charge will be charged for any checks returned for any reason for special handling.
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TELEPHONE ACCESSIBILITY
If you need to contact me between sessions, please leave a message on my voicemail or text me. I am often not immediately available; however, I will attempt to return your call within 24 hours. If a true emergency situation arises, please call 911 or any local emergency room.
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ELECTRONIC COMMUNICATION I cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, I will do so.
Spirit and Body Work 49 South Baldwin Avenue, Suite J Sierra Madre, CA 91024, Roxana Torres License CMT #61242 roxana@spiritandbodywork.com 818.395.1439