Terms & Conditions

APPOINTMENTS AND CANCELLATIONS

To accommodate your appointment a credit card is required at the time of booking to guarantee your reservation. Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours.

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• First-time cancellation: No charge

• Second-time cancellation: 50% service charge

• Third-time cancellation: 100% charge for cancellations less than 24 hours in advance

 

Unpaid cancellation fees will prevent future bookings until the balance is paid. If unpaid after 30 days, no future appointments will be granted.

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LATE ARRIVALS POLICY

A 15-minute grace period is allowed. After that, a late fee applies. If no session follows, you’ll receive the full time. If another session is booked, you’ll receive the remaining time. We may charge a $35 late fee for same-day rescheduling.

We maintain this policy to make sure that all Members and Guests with treatments scheduled throughout the day can start and end them at the planned times. Depending upon how late you arrive your therapist will determine if there is enough time remaining to start a treatment.

While we will do all that is possible to accommodate same day re-scheduling requests.

To receive the maximum benefit for your massage or bodywork treatment, please arrive on time for the scheduled start time for your session to permit ample time to get checked-in and prepared for the session.

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NO SHOWS

If you schedule a massage or bodywork treatment and fail to show for it (a “No Show” situation), you will be charged 100% of the session value. Failure to attend a scheduled appointment with the intent of redeeming a gift certificate, will result in forfeiting of that certificate.

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TELEPHONE ACCESSIBILITY

If you need to contact me between sessions, please leavetext me. I am often not immediately available; however, I will attempt to return your message as soon as possible. If a true emergency situation arises, please call 911 or any local emergency room.

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ELECTRONIC COMMUNICATION I cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, I will do so.

 

Spirit and Body Work 49 South Baldwin Avenue, Suite J Sierra Madre, CA 91024, Roxana Torres License CMT #61242 roxana@spiritandbodywork.com 818.395.1439